Transformed citizen service

Description of measures

A platform/space is to be created that enables the city's citizens to access a wide range of (municipal) services at a central point in a clear, intuitive and barrier-free manner. We consider the "citizen service portal" to be the core component here, which should not only function as a storage and distribution point for requests, but also as an "automated control center". The portal itself is to be created as an extension of an application and approval platform already created in the pilot framework for the "digitalized social card", which already accesses the integrated specialist procedure directly and thus functions largely without media discontinuity. The focus here is on fast and efficient processing, but above all on direct feedback to the applicant. The portal is to be linked to the responsibility finder prescribed by the OZG, among other things, and thus functions as a "service-oriented extension/supplement" to the OZG offerings. In order to test maximum/optimal functionality, we are planning to store exemplary services from different clusters. Specifically, the following are being discussed (and designed): Defect notifier (to test the "transfer" of tasks from various departments, e.g. public order office and social welfare office), comprehensive digital ticket system (for automated processing of non-standardized requests), citizen participation platform (integration of the actually independent SC measure #11 - optional), but also integration of "classic citizen services" (here probably registration certificate and deregistration abroad to test interoperability with the OZG systems). The measure is rounded off/flanked by the creation of the necessary technical foundations, such as the connection of the digitalized social card (and other discount programs) to the cash register systems of municipal facilities.